AI voice agents for customer support automation and high-volume call workflows.
xAGI helps operations, support, and CX teams launch reliable AI call center workflows for inbound service, collections, admissions, booking, and outbound qualification without building a separate call-center stack from scratch.
Best for teams handling repeat support, collections, admissions, booking, and qualification calls.
What happens after you book
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Bring one call workflow you want to automate
Get a practical rollout recommendation from our team
Low-latency conversations
Realtime turn-taking with interruption handling for live customer calls.
Operational control
Escalation rules, structured capture, and post-call reporting built in.
Stack-friendly rollout
Telephony, CRM, and workflow integrations for teams that need speed to launch.
Ops console
Voice workflow in production
Average latency
< 1s
Built for fluid turn-taking during live calls.
Workflow proof
Collections
Named workflow configured for reminders, outcomes, and escalation.
Active workflow
Collections follow-upVerifies caller context, balance status, and preferred language before starting the conversation.
Triggers CRM updates and reminder workflows based on call outcome and next-step intent.
Escalates exceptions to a live agent when confidence, policy, or customer tone crosses threshold.
AI call center workflows
Run support, collections, admissions, and outbound qualification from one voice-operations workflow.
Customer support automation
Handle repeat inbound queries, triage low-to-mid complexity calls, and capture structured outcomes for your team.
Outbound qualification
Pre-qualify leads, route high-intent calls to sales, and keep follow-up triggers synced to your stack.
Human handoff
Escalate complex conversations to live teams with the transcript, call context, and next-step intent already attached.
How it works
A practical rollout path for ops teams.
Start with a narrow workflow, connect the systems you already use, then scale once the conversation and outcomes are stable.
01
Map the call workflow
Define intents, escalation rules, success metrics, and the fields your team needs captured on every call.
02
Connect telephony and systems
Integrate your phone stack, CRM, knowledge base, and workflow tools without creating a second operations layer.
03
Launch with monitoring
Start with controlled traffic, review transcripts and outcomes, then scale once the workflow proves reliable.
Who this is for
Support, CX, and call-center teams handling repeat inbound volume
Collections, reminders, qualification, and structured outbound workflows
Ops leaders who need speed, observability, and a clean escalation path
Not the best fit
Teams looking for a consumer chatbot or generic AI demo
Use cases without a clear workflow, call objective, or operational owner
Projects that only need research slides rather than production rollout
Reliability
Designed for workflows that cannot fall apart mid-call.
The platform combines realtime conversation quality, operational control, and traceable outcomes so your team can trust it in front of customers.
What the system handles
- Inbound and outbound call control
- Knowledge-grounded answers and tool-triggered workflows
- Structured summaries, action items, and disposition logging
- Escalation to live teams with context preserved
Realtime voice stack
Streaming conversations, interruption handling, and smooth turn-taking across inbound and outbound calls.
Knowledge and action layer
Ground answers in SOPs and trigger downstream actions like CRM updates, reminders, and callbacks.
Guardrails and escalation
Policy-aware responses, confidence checks, and clean transfer to human teams when the workflow needs it.
Observability for ops
Track latency, call quality, tool usage, and resolution outcomes with a workflow your QA team can review.
Use cases
Built for the call workflows most teams want off their backlog.
Customer support and service
Handle routine inbound questions, triage requests, and capture clean case data without increasing headcount.
Collections and payment reminders
Run high-volume reminder and follow-up campaigns with a consistent script, escalation path, and outcome log.
Admissions and onboarding
Qualify applicants, answer repeat questions, and move prospects forward with structured intake on every call.
Booking and confirmation flows
Automate appointment reminders, reservation confirmations, and status updates with voice plus follow-up messaging.
Outbound qualification
Pre-qualify leads, route high-intent prospects to your team, and keep disposition data synced to your systems.
Enterprise trust
Practical deployment and governance, not hand-wavy enterprise language.
The rollout is designed around operational controls, integration depth, and implementation planning that procurement and ops teams can actually evaluate.
Security, privacy, and deployment constraints are scoped during discovery and pilot planning so the production setup matches the workflow and environment requirements you already operate under.
Cloud-native deployment with a path for stricter environment and data handling requirements
API-first call triggering for reminders, support workflows, campaigns, and follow-up operations
Voice + workflow integrations across telephony, CRM, help desk, and automation tools
Post-call summaries, action items, and case-level intelligence for QA and operations review
Common integrations
Ready to launch
Put a voice workflow into production with a cleaner path to rollout.
Start with one operational workflow, validate quality and outcomes, and expand once the system is doing real work for your team.